Refund Policy

At Green Beam Craft by Ben, we take pride in delivering high-quality, customized 3D printing and UV laser engraving products. Your satisfaction is important to us, and we strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, we offer flexible refund and exchange options.

1. Eligibility for Refunds and Exchanges

We accept refund and exchange requests under the following conditions:

Timeframe: Requests must be made within 30 days of receiving the order.
Condition: Items must be unused, undamaged, and in their original packaging (if applicable).
Customization Exception: Due to the nature of personalized and custom-made items, refunds or exchanges are only available in cases of:
- Defective or damaged products upon arrival.
- Incorrect items received due to our mistake.

2. Refund and Exchange Options

Full Refund: If eligible, we will process a full refund to your original payment method.
Store Credit: Customers may opt for store credit for future purchases.
Exchange: Items can be exchanged for a replacement product of equal value.

3. Non-Refundable Items

Certain items are non-refundable, including:

Custom-made or personalized products (unless they arrive damaged or incorrect).
Items that show signs of use, wear, or external damage not caused by shipping.
Sale or clearance items.

4. How to Request a Refund or Exchange

To initiate a refund or exchange, please follow these steps:

Contact Us: Email us at [your email] or fill out our [contact form] with your order details and reason for the request.
Provide Evidence: If the item is damaged or incorrect, attach clear photos of the product.
Return the Item (if required): If approved, we will provide return instructions. Return shipping may be covered by us in case of defective or incorrect items.

5. Processing Time

Once we receive your request, we will review it and respond within 2-3 business days.
Approved refunds will be processed within 5-7 business days, depending on your payment provider.
Exchanges will be shipped out as soon as we confirm product availability.

6. Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us:

We appreciate your trust in Green Beam Craft by Ben and look forward to creating something special for you!